FAQs (Frequently Asked Questions)
What is Support Desk?
Support Desk is a company that provides hassle-free, expert tech support to home and corporate clients. By Remotely Accessing your system, we deliver the Services promptly and LIVE! We offer 24 Hours Daily Service.
What Services does Support Desk Offer?
Support Desk offers comprehensive Tech Support which includes Optimization, Diagnosis and Repair, Set Up and Installations, Virus Removal, Maintenance and Networking. Any problem your computer might have can be successfully resolved by us.
Can I leave a voice massage to the number provided by you for a call back?
Yes, once you leave a voice message, our next available agent will give you a call back on the same number to provide computer help and troubleshoot your computer issues.
What products are supported?
We offer computer support for all PC operating systems, applications and networking devices. We provide Windows/Microsoft Support, Mac Support, Linux Support, and various other products for networking which includes solving printer issues.
Why do I need Support Desk when I can repair my PC from tools available on Internet?
We use the most genuine software’s to serve our customers and ensure complete maintenance of their PC. On the other hand, if you go in search for tools for smart tune up and optimize your system, you may end up in spending more than $300-$400 in softwares including Anti-Spyware, Optimizers, Anti-Malware, Anti-Virus, Registry Cleaner etc. Even after spending so much this will not ensure that you’re 100% safe from Hackers and other attacks nor these softwares prompts for critical updates.
Will you have the history of my past interactions and troubleshooting?
Yes, we believe in retaining our relationship with our clients and delivering quality service to our customers for which we take the best of technicians to work upon your PC. Thus whenever an existing customer contacts any of our techies to provide support, that tech person would have the entire past session records of the same customer, in front of her/him. This will help the expert provide the service in the most efficient manner.
What if my problem is not resolved?
We ensure quality service to our customers so that they can experience the best possible services from us. In the highly unlikely event that we cannot fix your problem, we offer a NO-FIX-NO-FEE policy for all Online Support Sessions. If we are unable to fulfill our commitments, we refund the amount paid by you, back to your account. But in our history we have not seen any cases where people have demanded for refund. We guarantee complete satisfaction. Although highly unlikely, we also guarantee 7 days money back if you’re not satisfied with our services.
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Is your Computer Getting Hanged Frequently? Working Very Slowly?
We solve computer problems LIVE!
We offer technical assistance and support of great quality for the latest Gadgets. Learn as we successfully fix your PC and service it for better performance. At Support Desk, we are offering in home service through remote technology where you sit back and see how we address and solve all the problems of your computer. We repair all brands of Computers. We are dedicated to fixing any kind of PC Software issues.
Our experienced Engineers and Technicians ensure great services and the highest level of customer satisfaction. With Support Desk, there remains no need to unplug the computer and take it to a repair shop or call in an engineer to fix the problem. We resolve each and every problem of any computer and make it better equipped to function better and faster using our unique ability to remotely access your system. Be it a virus related issue or slow performance of the computer; we resolve everything at very reasonable rates.
We remotely access the system, identify and inspect the problem and provide solutions efficiently and promptly.
Just select the service that fits your needs and leave the rest to us.
World-Class Remote Assistance: No need for waiting! You get instant attention from a certified, expert technician. Call us toll-free. Or chat with us.
Comprehensive Support: We offer comprehensive support across platforms, across devices and applications.
24 Hours Service: We are always on hand, round-the-clock. Access great tech support from anywhere and at any time.
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